Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"4c68cc09b3f05dac2a03f576cedd2eef797bdae5_lout","branding":{"id":"5","key":"impro","name":"Impromation Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5a7796","headerLinkHoverBGColor":"#5a7796","headerBadgeColor":"#5a7796"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e4c1fc06-dfdd-4ef4-8e68-f47f908b182a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTIzNjY1Mi0yMDgzLTRhYzAtYjkzOS1kY2YxZDE1YzBkMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0YzFmYzA2LWRmZGQtNGVmNC04ZTY4LWY0N2Y5MDhiMTgyYSI6WyJyZWFkIl19LCJleHAiOjE3NzYwMDM2MTEsIm5iZiI6MTc3NjAwMzAxMX0.mMrbbssPbSaLNuwJeuAG-VXreVqWqfcVwcrEvyuvZ_4&client=ba236652-2083-4ac0-b939-dcf1d15c0d30&mode=fit","logoId":"e4c1fc06-dfdd-4ef4-8e68-f47f908b182a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Impromation Help Center","sharedPortalName":"Impromation","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Impromation Help Center","sharedPortalName":"Impromation","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d675a24e-b528-44c9-9a10-9e548d573072/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTIzNjY1Mi0yMDgzLTRhYzAtYjkzOS1kY2YxZDE1YzBkMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2NzVhMjRlLWI1MjgtNDRjOS05YTEwLTllNTQ4ZDU3MzA3MiI6WyJyZWFkIl19LCJleHAiOjE3NzYwMDM2MTEsIm5iZiI6MTc3NjAwMzAxMX0.XX-vSMGynPrJGoo5M1frOceK3PtGENm6CiTcVs2D78s&client=ba236652-2083-4ac0-b939-dcf1d15c0d30&height=300&mode=fit","bannerMediaApiFileId":"d675a24e-b528-44c9-9a10-9e548d573072","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"impro","projectId":10004,"serviceDeskId":5,"name":"Impromation Support","description":"<p>Welcome! You can raise a request for Impromation using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"92","name":"Change Requests","descriptionHtml":"","callToAction":"Change Requests","introHtml":"<p>If you would like to make any changes, add additional feature, implement new policy, raise a request here</p>","icon":10550,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[28],"key":""},{"id":"83","name":"Feature Requests","descriptionHtml":"","callToAction":"Feature Requests","introHtml":"<p>If you would like to suggest any new feature, raise a request here</p>","icon":10535,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[28],"key":""},{"id":"99","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>If none of the other categories matches your request, raise a ticket here</p>","icon":10491,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[28],"key":""},{"id":"96","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Use this form to report any workflow or data issues. If an error is displayed on the screen, please select the \"Report an Application Error\" form.</p>","icon":10521,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[27],"key":""},{"id":"84","name":"Report a Server Outage","descriptionHtml":"","callToAction":"Report a Server Outage","introHtml":"<p>Let us know if the server is unavailable and we'll aim to get it back up and running quickly.</p>","icon":10550,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[27],"key":""},{"id":"85","name":"Report an Application Error","descriptionHtml":"","callToAction":"Report an Application Error","introHtml":"<p>Let us know if you get an error and we'll aim to get it fixed quickly.</p>","icon":10545,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[27],"key":""},{"id":"98","name":"Delete Product Request","descriptionHtml":"","callToAction":"Delete Product Request","introHtml":"<p>If you would like to unsubscribe from one of our products, raise a request here</p>","icon":10550,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"94","name":"Delete School Request","descriptionHtml":"","callToAction":"Delete School Request","introHtml":"<p>If you would like to remove your school, raise a request here</p>","icon":10550,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"69","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"97","name":"Modification Requests","descriptionHtml":"","callToAction":"Modification Requests","introHtml":"<p>If you would like to modify something that are not available in other types, raise a request here</p>","icon":10550,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"93","name":"New Product/Module Request","descriptionHtml":"","callToAction":"New Product/Module Request","introHtml":"<p>If you would like to subscribe to one of our products, raise a request here</p>","icon":10550,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"95","name":"New School Request","descriptionHtml":"","callToAction":"New School Request","introHtml":"<p>If you would like to add a new school, raise a request here</p>","icon":10485,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"Issues"},{"id":28,"name":"Requests"}],"orderMapping":{"28":[83,92,99],"27":[85,96,84]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8c2e7cb9-5f84-3de3-a697-ac49702c282d","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IMPRO","serviceDeskId":5,"kbLinkDomainURLs":["https://impromation.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IMPRO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTIzNjY1Mi0yMDgzLTRhYzAtYjkzOS1kY2YxZDE1YzBkMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS00Mjk0MTczMDEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc2MDA0MjExLCJuYmYiOjE3NzYwMDMwMTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.zXqEEVi5w1EvhGGdofMRoWlt5KMXW2YScYSXFGB_toY","targetCollection":"upload-user-collection--429417301","endpointUrl":"https://api.media.atlassian.com","clientId":"ba236652-2083-4ac0-b939-dcf1d15c0d30","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":85,"projectId":10004,"issueType":{"id":"10001","name":"[System] Incident"},"form":{"name":"Report an Application Error","descriptionHtml":"","callToAction":"Report an Application Error","intro":"<p>Let us know if you get an error and we'll aim to get it fixed quickly.</p>","instructions":"","icon":10545,"iconUrl":"https://impromation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10083","fieldConfigId":"10195","label":"School Name","description":"School Name / Campus Name","descriptionHtml":"<p>School Name / Campus Name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10039","fieldConfigId":"10140","label":"Severity","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10195"],"values":[{"value":"10097","label":"Sev-1","selected":false,"children":[]},{"value":"10098","label":"Sev-2","selected":false,"children":[]},{"value":"10099","label":"Sev-3","selected":true,"children":[]},{"value":"10195","label":"Sev-4","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10085","fieldConfigId":"10197","label":"Your Name","description":"Required if you do not use your login account to lodge this issue","descriptionHtml":"<p>Required if you do not use your login account to lodge this issue</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10084","fieldConfigId":"10196","label":"Phone/Mobile No","description":"Recommended when the issue is urgent or critical","descriptionHtml":"<p>Recommended when the issue is urgent or critical</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Where did the error occur","description":"Specify which page(s) the error occured i.e. login page, dashboard, student detail page","descriptionHtml":"<p>Specify which page(s) the error occured i.e. login page, dashboard, student detail page</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10081","label":"ATTENDiT","selected":false,"children":[]},{"value":"10099","label":"Admin","selected":false,"children":[]},{"value":"10094","label":"Calendar","selected":false,"children":[]},{"value":"10093","label":"DOiT","selected":false,"children":[]},{"value":"10090","label":"Dashboard","selected":false,"children":[]},{"value":"10096","label":"FAQ","selected":false,"children":[]},{"value":"10095","label":"Login","selected":false,"children":[]},{"value":"10074","label":"MARKiT","selected":false,"children":[]},{"value":"10097","label":"Management","selected":false,"children":[]},{"value":"10072","label":"NAPtracker","selected":false,"children":[]},{"value":"10100","label":"Other","selected":false,"children":[]},{"value":"10071","label":"PATtracker","selected":false,"children":[]},{"value":"10092","label":"Parent Portal","selected":false,"children":[]},{"value":"10070","label":"REPORTiT","selected":false,"children":[]},{"value":"10068","label":"STARS","selected":false,"children":[]},{"value":"10102","label":"STARSqld","selected":false,"children":[]},{"value":"10098","label":"Sickbay","selected":false,"children":[]},{"value":"10069","label":"Signit","selected":false,"children":[]},{"value":"10101","label":"Student Portal","selected":false,"children":[]},{"value":"10084","label":"Surveyit","selected":false,"children":[]},{"value":"10103","label":"ezForm","selected":false,"children":[]},{"value":"10075","label":"ezNCCD","selected":false,"children":[]},{"value":"10073","label":"miniMARKiT","selected":false,"children":[]},{"value":"10105","label":"portals","selected":false,"children":[]},{"value":"10104","label":"re","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Describe the steps for our technical team to replicate the issue.","descriptionHtml":"<p>Describe the steps for our technical team to replicate the issue.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10047","fieldConfigId":"10148","label":"Web Address","description":"Copy the 2 URL addresses from your web browser. It's the URL where the error occured and the URL of the previous page by pressing the back button.","descriptionHtml":"<p>Copy the 2 URL addresses from your web browser. It's the URL where the error occured and the URL of the previous page by pressing the back button.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/85","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/85","calendarParams":{"firstDay":0,"date":"2026-04-12T14:10:12+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8c2e7cb9-5f84-3de3-a697-ac49702c282d","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IMPRO","serviceDeskId":5,"kbLinkDomainURLs":["https://impromation.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTIzNjY1Mi0yMDgzLTRhYzAtYjkzOS1kY2YxZDE1YzBkMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS00Mjk0MTczMDEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc2MDA0MjEyLCJuYmYiOjE3NzYwMDMwMTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.hH_ATsZNncyB-gwoN3dtWoBOiL9G1GrCQTkoMgcGr2o","targetCollection":"upload-user-collection--429417301","endpointUrl":"https://api.media.atlassian.com","clientId":"ba236652-2083-4ac0-b939-dcf1d15c0d30","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}